Shipping & Warranty Policy
Thank you for visiting ATW Abrasion https://atwabrasion.com/. This page covers our shipping rules and product warranty terms for global customers.

Shipping Policy
1. Order Lead Time
Production lead time depends on product type, customization complexity and order volume. Normal lead time ranges from 10‑30 working days after receiving deposit and confirming technical drawings. We will inform you of exact schedule before order confirmation.

2. Shipping Methods
We support multiple international shipping solutions:
‑ Sea freight (FCL / LCL): for large‑volume heavy‑duty wear‑resistant parts.
‑ Air freight: for small‑batch urgent orders.
‑ Express courier for samples.
We can work according to Incoterms including FOB, CIF, CFR, DAP as per customer’s requirement.

3. Shipping Cost
Freight cost is calculated based on weight, dimension, destination port and selected shipping mode. Freight will be clearly stated in proforma invoice.

4. Packaging
Our industrial products adopt export‑standard wooden case / pallet packaging suitable for long‑distance ocean or air transportation.

5. Delivery Risk
Once goods are handed over to carrier, transportation risk transfers to buyer according to agreed trade terms. We will provide full set of shipping documents for customs clearance.

6. Delays
Occasional delays may be caused by port congestion, customs inspection or force majeure situations. We will keep you updated if any delay occurs.


Warranty Policy
ATW Abrasion provides warranty for our bimetallic wear‑resistant products. Below defines our warranty scope and limitations.

1. Warranty Coverage
Our warranty covers manufacturing defects in material and workmanship for our wear‑resistant components. The warranty applies under normal operating conditions according to correct installation and application scenarios confirmed before order.

2. What Is NOT Covered
‑ Damage caused by improper installation, over‑loading, impact overload beyond agreed working condition.
‑ Wear loss from normal service abrasion (wear parts are consumable items).
‑ Modification, cutting or welding performed by third‑party without our technical guidance.
‑ Damage from accident, misuse, chemical corrosion out of agreed working environment.

3. Warranty Claim Process
When you suspect manufacturing defect, please contact us by email: Jianglijun4240@gmail.com. Please provide order number, photos, videos and site working‑condition description for assessment.
Our technical team will evaluate the case. If manufacturing defect is confirmed, we will arrange corresponding solution including repair or replacement according to negotiation.

4. Important Note
Service life of wear‑resistant parts varies greatly according to actual material, impact force, abrasion medium and operating hours. Service‑life data shown on website is reference value only, not guaranteed warranty indicator.

Contact email: Jianglijun4240@gmail.com
Website: https://atwabrasion.com/